Amidst the Crisis: Intelegencia and Business Continuity Planning During COVID-19

Mer Cortez September 14, 2022

The impact of the COVID-19 pandemic hit the world rapidly, making us realize that there is no “magic bullet” or “secret sauce” to health. None of us were prepared; even the most advanced countries in the world immediately scrambled to find treatments for the disease, in an effort to allow the world’s economy to sustain its momentum and help the population return to normalcy. This, however, forced governments to impose strict travel restrictions and monitor the movement of people. 

The lives of people from different walks of life changed in an instant. A mental health crisis spread across the world as offices and businesses were shut down, resulting to millions of people losing their livelihoods. 

The organizations that survived, in turn, were forced to adapt to the situation, shifting to work-from-home setups in order to combat the pandemic. And because this change was generally seen as a silver lining in such a dire situation, employees embraced this change almost instantly.  

As a leader in innovation, Intelegencia was able to thrive during what was the most difficult crisis since its inception. Key persons and leaders worked together to sustain the jobs that are essential to all. During the peak of the pandemic, Intelegencia successfully executed its Business Continuity Plan (BCP), which includes the improvement and implementation of processes such as: 

• Teleworking Guidelines for off-site employees (attendance, productivity, and end-of-day reporting) 
• IT Checklist for security purposes 
• Coaching and Monitoring 
• Free Transportation from pick-up to drop-off (conducted for employees who are designated to work on-site) 
• Free Food, Groceries, and Vitamins 
• Medical Kits 
• Hazard Pay 
• Free COVID-19 Random Testing 
• 24/7 Monitoring for employees affected by the virus 
• Mental Health Seminars 
• Social Media Activities 
• Education and Coping Sessions 
• Spiritual Talks 

These are just a few of the initiatives that Intelegencia conducted in order to lessen the impact of the crisis to our valued employees. To accomplish this, collaboration was key, and this enabled the entire company to function properly despite the global situation.  

Healthy employees are the greatest asset a company can have, and this pandemic made the immediate importance of health very apparent. Sooner or later, the world will understand the purpose that this pandemic has for us. But even before that, we hope that we will be able to grasp the greater meaning and lessons that lie behind the crisis that was COVID-19.  

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