How the Virtual Assistant Landscape Looks Like in 2020

Glenda Tirona June 22, 2020

After a massive boom in 2017, Virtual Assistants (VA) have seen incredible growth in career demand and popularity. Thanks to the proven skills and effectiveness of professionals in the market, off-site services continue to dominate the eCommerce industry.

Many companies today believe that the strength of virtual assistant services lies in their ability to cater needs while offering benefits that office-based employees don’t.

Amid the COVID-19 worldwide pandemic, remote employees are becoming the better option for companies to reach maximum productivity at minimum cost. Midway into 2020, we see more opportunities for VAs, and will probably continue to witness its rise in the coming months.

What does a virtual assistant do?

Simply put, a VA provides services to an employer from a remote location. The tasks vary greatly from company to company, but generally, a VA handles back-end operations or marketing. Among the regular administrative tasks are appointment scheduling, recruiting, and bookkeeping. Some are also adept at IT tasks and lead generation.

Of course, not all VAs are the same. Others specialize in one skill, while some have considerable experience in more than one area. The broad scope of what a VA can do is what makes it attractive for organizations that need more work done but with fewer hands-on board.

It’s risky to work with someone you don’t see every day, but for the majority of the eCommerce players, the pros greatly outweigh the cons.

Hiring Virtual Assistant services in 2020

Come the new decade, and companies became busier and even more competitive. Online businesses and startups have started to emerge, with new companies entering the market regularly. Many people are also embracing courage and taking the risk to become entrepreneurs, adding to the already tight-knit competitive landscape.

As a response to the trend, organizations are cutting costs and, in the worst case, laying off their employees to keep their business afloat. This change influenced more people to start hiring VAs instead of full-time employees immediately.

A bonus of working with the virtual staff is their ability to work during flexible hours. More specifically, virtual assistant services in the Philippines are now top-rated because of the good reviews and the low salary cost. Even non-profit companies have started to tap VAs because it’s three times cheaper. Companies can expect to save up to 78% of their profit yearly – all because hiring VAs means no expenses on a workspace, equipment, and internet. Some virtual assistant services also charge by the hour, which means you have the option to hire them for two to four hours daily, depending on how much work you need.

VA’s For Your Business Needs

In terms of skill, there’s no arguing that VAs can deliver the same quality of work as any office-based worker. Previously, VA tasks only involved administrative duties that came with plenty of paperwork. Today, they're expanding their skillset to include creative services such as video editing, writing, and content creation. It won't be long before these become part of the VA standard skillset, which will make VAs more valuable for business leaders.

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